Returns & Warranty

At Gabani Jewelry, we want every customer to shop with confidence. Every piece is carefully inspected before shipping, and we're committed to providing support if something isn't right.

This page explains our return process, exchange options, and warranty coverage.

We offer a 30-day return period from the date your order is delivered for eligible items.

To qualify for a return, the jewelry must be returned in its original condition, including any certificates, original packaging, and accessories provided with the order.

Before returning any item, please contact our Customer Support Team to receive return instructions.

If you would like to exchange your jewelry, we'll be happy to review your request.

• If the exchange is due to a confirmed manufacturing or craftsmanship issue, we'll arrange the appropriate solution.
• If the exchange is requested due to customer preference, sizing, or another non-manufacturing reason, return shipping may be the customer's responsibility depending on the order and destination.

Each exchange request is reviewed individually so we can provide the best possible solution.

Custom, engraved, personalized, and made-to-order jewelry is created specifically for you.

For this reason, these items are generally not eligible for return or refund unless a confirmed manufacturing or craftsmanship issue is found.

If there is any concern with your custom jewelry, please contact our team. We'll carefully review the situation and assist with the most appropriate solution.

Every purchase from Gabani Jewelry includes a 30-day warranty from the date your order is delivered.

Our warranty covers confirmed manufacturing or craftsmanship defects that affect the quality or functionality of your jewelry under normal use.

If an issue is found during the warranty period, our team will inspect the item and, where applicable, arrange a repair, replacement, or other suitable resolution.

Our warranty may include:

• Manufacturing or craftsmanship defects
• Loose settings caused by manufacturing issues
• Structural issues related to production
• Defects identified under normal wear during the warranty period

Each warranty claim is reviewed individually before a solution is provided.

Our warranty does not cover:

• Normal wear and tear
• Accidental damage
• Improper handling or misuse
• Damage caused by another jeweler
• Lost or stolen jewelry
• Scratches from everyday wear
• Damage caused by chemicals, sports, heavy work, or improper storage

We recommend following our Jewelry Care Guide to help keep your jewelry in excellent condition.

If your order arrives damaged, incorrect, or with a manufacturing issue, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos or videos of the issue
• A brief description of the concern

Our team will review your request and guide you through the next steps.

Getting started is simple:

1. Contact our Customer Support Team.
2. Provide your order number and explain the issue.
3. Share photos or videos if requested.
4. Our team will review your request and provide return or warranty instructions.
5. If approved, we'll guide you through the repair, exchange, or return process.

Please do not return any jewelry without contacting us first.

If you have any questions about returns, exchanges, or warranty coverage, we're here to help.

Visit our Contact Us page or email gabanijewelry@gmail.com, and our team will be happy to assist you with the next steps.