Refund Policy

At Gabani Jewelry, every piece of jewelry is created with care and inspected before it is shipped. We want you to feel confident when shopping with us, and we're committed to making the return and exchange process as simple and transparent as possible.

Please take a moment to read our Refund Policy before placing your order. If you have any questions, our support team is always happy to assist.

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must be returned in its original condition without signs of excessive wear, damage, or alteration.

Before returning any item, please contact our support team to receive return instructions. Returns sent without prior approval may not be accepted.

A return may be accepted if:

• Your return request is submitted within 30 days of delivery.
• The item is returned in its original condition.
• The jewelry has not been modified by another jeweler.
• The returned item includes all original accessories, certificates (if applicable), and packaging

Every returned item is carefully inspected before a refund is approved.

Because custom jewelry is created specifically for each customer, customized, personalized, engraved, or made-to-order items are not eligible for general returns or refunds.

However, if your custom jewelry has a confirmed craftsmanship or manufacturing issue, our team will review the item and provide the appropriate repair, modification, or exchange whenever applicable.

Customer satisfaction is important to us, and we will always work with you to find the best possible solution.

Orders may be cancelled within 24 hours of purchase.

If production has not yet started, your cancellation will normally be processed without any making charges.

If production has already begun, a cancellation may be subject to making charges based on the work already completed.

If the order has already been shipped or is out for delivery, shipping charges and applicable making costs may be deducted from the refund.

We gladly assist with exchanges whenever possible.

If the exchange is required because of a confirmed manufacturing or craftsmanship issue, Gabani Jewelry will arrange the appropriate solution.

If an exchange is requested due to customer preference, incorrect selection, or other non-manufacturing reasons, the customer may be responsible for arranging and covering the return shipping costs. Exchange approval may vary depending on the item and order details.

If your order arrives damaged, contains an incorrect item, or has a manufacturing issue, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, we may ask for:

• Your order number
• Photos or videos showing the issue
• A brief explanation of the concern

Once reviewed, our team will guide you through the next steps and arrange the most suitable solution.

Return shipping responsibility depends on the reason for the return.

If the return is approved due to a confirmed manufacturing issue, damaged item, or shipping error on our side, Gabani Jewelry will assist with the return process whenever possible.

For other approved returns or exchanges, return shipping responsibility may depend on the destination country, order type, and the reason for the return.

Our team will provide complete return instructions before any item is shipped back.

After your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 3–5 business days.

Please note that your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.back.

The following items are generally not eligible for return:

• Customized or personalized jewelry
• Engraved items
• Jewelry showing signs of misuse or accidental damage
• Items modified or repaired by another jeweler
• Returns requested after the 30-day return period

If you would like to request a return or exchange:

1. Contact our support team with your order number.
2. Explain the reason for your return or exchange request.
3. Our team will review your request and provide the appropriate instructions.
4. If approved, we'll share the nearest available return address and guide you through the process.

Please do not send any item back without contacting us first.

If you have any questions about our Refund Policy or need help with an existing order, we're always here to help.

Our support team will be happy to guide you through the return, exchange, or refund process and provide the best possible solution based on your order.